FAQ
1. What is Questie?
Questie is an Australian-based company specialising in high-quality, STEM-focused toys for children aged 3-12. Our mission is to combine fun and learning by offering toys that encourage creativity, problem-solving, and hands-on exploration.
2. What age range are Questie toys suitable for?
Our toys are designed for children aged 3 to 12 years old. Each product comes with specific age recommendations to ensure safety and appropriate challenge levels.
3. How do Questie toys benefit my child?
Questie toys promote essential skills such as creativity, spatial awareness, critical thinking, and problem-solving. By combining play with educational concepts, we foster a love for learning and help prepare children for future academic success.
4. Are your products safe?
Yes, safety is our top priority. All Questie products meet Australian safety standards and are made from high-quality, non-toxic materials. We ensure that our toys are durable and safe for children to use.
5. How do I place an order?
You can place an order directly through our website:
- Browse Products: Explore our range of magnetic tiles and electronic kits.
- Add to Cart: Select your desired items and click ‘Add to Cart’.
- Checkout: Click on the cart icon and proceed to checkout.
- Enter Details: Provide your shipping information and select a payment method.
- Confirm Order: Review your order and click ‘Place Order’.
6. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
7. Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $100 AUD within Australia. For orders under $100, a flat shipping rate applies.
8. How long does shipping take?
- Standard Shipping: 3-7 business days within Australia.
- Express Shipping: 1-3 business days (additional fees apply).
Please note that delivery times may vary based on your location and any external factors affecting postal services.
9. Do you ship internationally?
Currently, we ship exclusively within Australia. We are working on expanding our shipping options in the future.
10. Can I track my order?
Yes, once your order has been dispatched, we will send you a shipping confirmation email with a tracking number so you can monitor your delivery.
11. What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it for a refund or exchange. The product must be unused, in its original packaging, and in the same condition that you received it.
12. How do I initiate a return or exchange?
To start a return or exchange:
- Contact Us: Email us at questieaustralia@gmail.com with your order number and reason for return.
- Receive Instructions: We'll provide you with return instructions and address.
- Ship the Item: Send the product back to us in its original packaging.
- Refund/Exchange Processed: Once received and inspected, we'll process your refund or send out the exchange.
13. Are your electronic kits suitable for beginners?
Yes, our electronic kits are designed with beginners in mind. They come with easy-to-follow instructions and are a great way for children to learn basic principles of science and technology.
14. Do you offer discounts for bulk orders or educational institutions?
Yes, we offer special pricing for bulk orders, schools, daycares, and educational centers. Please contact us at questieaustralia@gmail.com for more information.
15. Are Questie toys suitable for schools and educational centers?
Absolutely! Our products are ideal for classroom settings and educational programs. They encourage collaborative learning and can be integrated into various educational curricula.
16. How do I care for and clean Questie toys?
Our toys can be cleaned with a damp cloth and mild soap. Avoid submerging electronic components in water. Detailed care instructions are provided with each product.
17. Do you have any promotions or sales?
We periodically offer promotions and discounts. To stay updated please refer to our website.
18. Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, our products come in attractive packaging that is perfect for gifting.
19. Can I find Questie products in physical stores?
While we primarily sell online, we also participate in local markets in Canberra. Additionally, we are working on partnerships with select retail outlets. Stay tuned for updates on store locations.
20. How can I provide feedback or reviews?
We value your feedback!
- Product Reviews: Leave a review on the product page you purchased.
- Email Us: Send your thoughts to questieaustralia@gmail.com
- Social Media: Share your experiences and tag us on Facebook or Instagram.
21. Are instructions included with the toys?
Yes, all our products come with instructions and ideas to get your child started on their learning adventure.
22. Do you have a warranty on your products?
We stand by the quality of our products and offer a one-year warranty against manufacturing defects. If you encounter any issues, please contact us for assistance.
23. How can I stay updated on new products and offers?
- Social Media: Follow us on Facebook and Instagram for the latest news.
24. Are Questie toys environmentally friendly?
We are committed to environmental responsibility.
- Durable Materials: Our toys are designed to last, reducing waste.
- Recyclable Packaging: We use recyclable materials whenever possible.
- Educational Focus: Some products, like our solar kits, promote environmental awareness.
25. How can I contact Questie?
Answer:
- Email: questieaustralia@gmail.com
- Contact Form: Use the form on our contact us page.
- Social Media Messages: Reach out via Facebook or Instagram.
Didn't find the answer you're looking for? Feel free to contact us at questieaustralia@gmail.com, and we'll be happy to assist you!